REPUTATION & LISTINGS
Guest experience, in one place
See every signal, understand what it means, and turn feedback into accountable action.
NEEDS ATTENTION
Reputation action queue
The most urgent unresolved feedback across every location.
LATEST SIGNALS
Recent feedback
Google, CommenTED, and Secret Shopper—kept distinct and traceable.
ACTION INBOX
Close the loop
Track ownership, deadlines, progress, and resolution.
ALL FEEDBACK
One feed, clear sources
Filter without losing where each signal came from.
RATING TREND
How guest sentiment is moving
Daily averages across Google and CommenTED for the selected period.
LOCATION RANKINGS
Performance by location
Comparable guest ratings with response volume shown.
ORDER EXPERIENCE
Dine-in, takeout, and delivery
CommenTED responses stay separated by visit type; Google remains unclassified.
GUEST THEMES
What guests are talking about
Scores are based on Google and CommenTED comments in the selected period.
KEYWORDS
Recurring language
Mentions are split by positive, neutral, and negative ratings.
PUBLISHER NETWORK
Connection health
TED never marks a provider connected until its credentials and sync are real.
LISTING HEALTH
Google profile completeness
Missing high-value fields and the latest successful sync.
SMART ALERTS
Notify the right person
Create rules by source, location, rating, and keyword.
ASK TED RESPONSE VOICE
Set each brand’s character
TED can vary positive, neutral, and negative responses while enforcing serious-complaint guardrails.
TED PLATFORM ADMIN
Business connections
You control onboarding and connection health. Each business keeps legal ownership of its listings.
FUTURE BUSINESSES
Delegated access pipeline
Track the one-time authorization each business owes, then operate every connection from TED.
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